Terms & Conditions

This page is maintained by Heplink Limited to set out the terms that apply to our client engagements. Last updated 1 July 2026.

These Terms & Conditions apply to all services provided by Heplink Limited ("Heplink", "the Agency"). By engaging Heplink, the Client agrees to the following terms.

1. Introduction

Heplink provides paid media, social media, content production, creative, SEO, web design and integrated marketing campaign services. These terms are designed to ensure a clear and collaborative working relationship between the Agency and its clients.

2. Quotations, proposals and scope of works

All work will be outlined and agreed in advance via proposal, quotation or written confirmation.
Quotations are valid for 30 days unless otherwise stated.
The agreed scope of work will be defined within each project, proposal or quotation. Any additional work, amends or requests outside of the agreed scope may be quoted and charged separately.

3. Fees and payment

Invoices will be issued as agreed and are payable within 30 days of receipt.
Unless otherwise agreed in writing, Heplink reserves the right to request a deposit prior to commencing work or confirming production dates.
Media spend on third party ad platforms is billed at cost and is never marked up.
Final deliverables may be withheld until all outstanding invoices have been settled.

4. Late payment

Heplink reserves the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
The Agency reserves the right to pause work, withhold deliverables, or suspend services until outstanding payments have been received in full.
Heplink cannot be held responsible for any delays or impact on delivery resulting from late payment.

5. Production and scheduling

Production dates will be agreed in advance with the Client.
Where production involves filming, animation, paid media launches or other scheduled activity, changes or rescheduling may incur additional costs, particularly where crew, equipment, locations, travel or third party services have already been booked.

6. Cancellation

If a project is cancelled or postponed, Heplink reserves the right to charge for any work completed and costs incurred up to that point.
Where production dates, crew, equipment, locations or third party services have been booked, Heplink reserves the right to recover any costs incurred and charge for work completed up to the date of cancellation.
Where production or retainer time has been reserved exclusively for the Client, Heplink reserves the right to charge for any resulting loss of production time caused by cancellation or postponement.
Ongoing retainers require 30 days written notice to cancel.

7. Revisions

Heplink will work collaboratively with the Client to ensure deliverables meet expectations.
Unless otherwise agreed, up to two rounds of revisions are included within the agreed fee. Additional revisions or significant changes to the agreed concept may be charged separately.
Timely feedback is required to maintain agreed timelines. Delays in feedback may result in adjusted delivery schedules.

8. Deliverables

Final deliverables will be supplied in the formats outlined within the relevant proposal, quotation or agreement.
Any additional formats, exports, versions, cutdowns, translations, subtitle files or deliverables requested outside of the agreed scope may be subject to additional charges.

9. Intellectual property

Final deliverables will be owned by the Client upon full payment.
Unless otherwise agreed, raw footage, project files, working files, editable source files, ad account structures and campaign build files are not included within the agreed deliverables and remain the property of Heplink.
These may be supplied at an additional cost, subject to agreement between both parties.
Heplink retains the right to use completed work for portfolio, marketing, award submissions and promotional purposes unless otherwise agreed in writing.

10. File retention

Heplink will retain project files and raw footage for a reasonable period following project completion.
Long term storage of footage, project files and working files is not guaranteed unless agreed in writing. Clients are encouraged to request any required files within a reasonable period following project completion.

11. Client responsibilities

The Client agrees to provide clear direction, timely feedback and access to any required information, ad accounts, locations, personnel or materials necessary to deliver the agreed services.
The Client is responsible for ensuring the accuracy of all content, messaging and materials supplied to Heplink.
Heplink cannot be held responsible for any issues arising from incorrect, incomplete or delayed information supplied by the Client.

12. Confidentiality

Both parties agree to keep confidential any sensitive or proprietary information shared during the course of a project and not disclose such information to any third party without prior consent.

13. Liability

Heplink will carry out all services with reasonable skill and care.
Heplink cannot be held responsible for any indirect, consequential or commercial losses arising from the use of its services, including loss of revenue, profits, business opportunities or anticipated savings.
The Agency's total liability in relation to any project or service shall not exceed the total fees paid by the Client for that project or service in the preceding three months.

14. Third party platforms

Heplink is not responsible for outages, policy changes, account suspensions, algorithm changes or pricing changes on third party platforms such as Meta, Google, TikTok, LinkedIn or any hosting, CRM or analytics provider used to deliver the agreed services.

15. Governing law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Questions about these terms? Email hello@heplink.co.uk.